Jon Sampson

Physical labor is digging a ditch. You don’t do it cause it’s fun, you do it because it’s your job. I don’t care if you’re in the mood for it.

Emotional labor is smiling or engaging with someone or bringing insight to your job. Sometimes you do it for fun, but you always do it because it’s your job. I don’t care if you’re in the mood for it.

– Seth Godin