Jon Sampson

Grete just picked me up from the airport. My plane was an hour and a half late. I was disappointed, but I wasn’t the least bit surprised.

I fly American Airlines pretty loyally because of their frequent flyer program. Been flying with them for probably 20 years (My family did conferences for teachers every summer, so we flew to maybe 10 or 15 different cities every summer).

But in recent years, I cannot remember a single time one of my flights has been on time. How do you build a culture, a business, where the expectation is different than what’s told? Where the public starts to realize that what’s published (arrival and departure times) is really just a little white lie or an inside joke? JetBlue had some serious delays a while back and everyone was shocked and disappointed. It wasn’t expected of them. American and Delta had similar delays and no one batted an eye.

Frequent flyer miles only go so far. Maybe it’s time to use them up and find another favorite :).

I could apply this to something like church, or business, or something. But I won’t. Why don’t you make a little application? Leave it in the comments if you want. Also, what’s your favorite airline?